The all new Mandarin Oriental, Jakarta, will reopen in 2009 and reposition the property as the city’s most luxurious and contemporary hotel.
Located in the heart of the city, the hotel will be an oasis of 21st century luxury with 272 spacious guest rooms, a variety of exciting new restaurant and bar concepts which will be the meeting place of choice for hotel guests and the local community, and completely redesigned meeting and banqueting facilities to provide the best venues for society events.
With a new contemporary design, Mandarin Oriental hospitality and an unbeatable location, Mandarin Oriental, Jakarta will remain a much loved icon and the choice of address for guests and local residents.
Duties and Responsibilities
Reports directly to the Front Office Manager.
To operate the Front Desk Department properly, efficiently and with profitability.
To ensure that Mandarin Oriental Legendary Quality Experience Standards are fully implemented, maintained and exceeded throughout Front Desk to meet and exceed our guests' expectations.
To assist the Front Office Manager in maximizing room yields by encouraging the Front Desk Agents to upsell proactively.
To arrange book-outs according to Mandarin Oriental Hotel Group policy and ensuring complete guest satisfaction.
To ensure all guests are escorted to their rooms by the Front Desk Agents.
To encourage efficient and effective inter-departmental communication in order to promote teamwork.
To monitor the successful implementation of the Total Training Concept and Legendary Service Training in Front Desk.
To encourage colleague development and promote a positive working environment.
To ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of colleagues.
To ensure that all health and safety company standards are maintained and carried out at all times.
To handle the Springer Miller Systems Front Office system; ensuring correct data inputting and maintenance, control access levels, issue passwords and change configurations.
To handle all guest complaints and comments relating to the department tactfully.
5 years Front Desk experience in a luxury hotel.
2 years experience in Front Desk Management in a luxury hotel.
Excellent leadership skills and ability to motivate his/her team.
Knowledge of computers and systems.
Successful problem solving skills.
Excellent ability to communicate written and spoken English and Indonesian.
Good organizational skills.
Outgoing and enthusiastic personality.
Excellent overall communication skills.
Ability to multi-task and work under pressure.
Ability to stand for extended periods of time.
Please send comprehensive resume with subject title of position applied and recent photograph to the following email: